Frequently Asked Questions
Products
Are the gummies safe for daily use?
Are the gummies safe for daily use?
Yes, they’re made with trusted plant-based ingredients. Check with your doctor if you’re pregnant or have medical conditions.
Do they contain sugar or artificial sweeteners?
Do they contain sugar or artificial sweeteners?
No. They’re sugar-free or naturally sweetened, with no artificial additives.
Can I take multiple Her Nova Glow gummies together?
Can I take multiple Her Nova Glow gummies together?
Absolutely. Each formula is designed to complement the others. Follow daily dosage guidance.
How long does it take to see results?
How long does it take to see results?
Many users notice changes within 1–3 weeks of consistent use.
Where are the products made?
Where are the products made?
Proudly made in the USA with clean, tested ingredients.
Order and Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred method at checkout.
Is my payment information safe?
Is my payment information safe?
Yes. All payments are directly processed by the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and protected. We would never sell you information.
Can I use multiple discount codes?
Can I use multiple discount codes?
Only one discount code can be applied per order.
Can I edit or cancel my order after purchase?
Can I edit or cancel my order after purchase?
Contact us within 12 hours at support, and we’ll help if processing hasn’t started.
Do you charge sales tax?
Do you charge sales tax?
Taxes are applied at checkout where required by law.
Shipping and Return
How long does shipping take?
How long does shipping take?
Orders ship in 1–2 business days. Delivery usually takes 3–7 business days.
Do you ship internationally?
Do you ship internationally?
Yes, shipping rates and times vary by country.
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website under the "Track Order" page.
What is your return policy?
What is your return policy?
We offer 30-day returns on unopened items. Contact support for instructions.
What do I do if I received a damaged or incorrect item?
What do I do if I received a damaged or incorrect item?
We apologize for any inconvenience. If you received a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll help you resolve the issue as quickly as possible.
Do you cover return shipping?
Do you cover return shipping?
Customers are responsible for return shipping unless the product is damaged or incorrect.
Have Another Question?
If your question wasn’t answered here, our team is happy to help. Reach out anytime at hernovaglow@gmail.com and we’ll respond within 1–2 business days.